Help, when you need it.

Contact support

Email hello@accountfinder.app for anything: a bug, a billing question, a data-source request, or help getting a search to return what you expect. A real person (the person who built the product) reads and answers every message.

We reply within one business day. Most replies are same-day.

Availability

Here's what we can honestly tell you about uptime today, and what we're doing about it.

• Built on established infrastructure. Account Finder runs on Vercel and Supabase, both of which publish their own public status pages. We don't operate a formal SLA yet. If guaranteed uptime matters for your team, talk to us about Enterprise, which runs in your own cloud on your own infrastructure choices.
• A live health check. /api/health reports whether the app and its database connection are responding, the same signal we monitor ourselves, and you're welcome to poll it from your own monitoring.
• We take outages seriously. If something breaks, fixing it is the top priority the moment we know, and because a real person (the person who built the product) reads every support email, you're never waiting on a ticket queue to get that attention.

Refund Policy

All payments run through Stripe. We never see or store your card number. Refunds work like this:

• Billing or delivery errors: automatic, no argument. If you were charged twice, charged after a cancellation you made before the charge, or credits you paid for didn't land in your account, email hello@accountfinder.app with your account email and we'll refund it, generally the same day. There is no restocking fee, no retention call, no hoops.
• First-time dissatisfaction: a one-time good-faith remedy. If you're not happy with your results within your first 14 days as a paying customer (including a trial that converts to paid), we'll either refund that first charge in full or credit your account to run another search with adjusted settings, your choice. This is available once per customer.
• Otherwise, fees are non-refundable, for example, credits already spent on searches or outreach actions that completed and returned results as designed. Our Terms explain that AI-generated content (fit scores, rationales, outreach drafts) is a starting point and isn't guaranteed to be accurate, so "the results weren't a great fit" on its own isn't a billing error. Nothing here waives any non-waivable refund or cancellation right you have under the consumer-protection laws of your state or country.

You can also open the Stripe customer portal from inside the app (Settings → Manage billing) to see your invoice history, update your card, or cancel. Cancelling stops future charges immediately and you keep access through the end of the period you already paid for.